caligulus
Hi,
Sorry for the delayed reply.
Please send us the log file which located in /Users/[Current User]/Library/Application Support/SKYBOX/app.log.
The Library folder cannot be directly accessed from Finder. You can try these steps to find the log file.
- Open Terminal on Mac
- Use command "cd /Users/[Current User]/Library/Application\ Support/SKYBOX/" to enter the directory([Current User] is the current user's name that you login)
- Then use command "open ." to open the folder in Finder
Then you should find the "app.log".
Also, we will need the hardware (model, year) and system version info too.
You can post it here or send it to me via contact@skybox.xyz
Andy