Hi, I am new to Skybox after installing it on my Quest 3. I have found that, when watching a movie in 3D, Skybox inadvertently goes into 2D every now and then with the control panel coming up. This seems to happen after sudden movement of either the head or the hands, even though I turned the hand tracking off in the settings. The issue makes it necessary for me to pick up the controller and click on some spot in the picture to make Skybox return to 3D. Since this happens quite frequently, it really diminishes the immersive experience. Is this a bug or do I need to adjust the settings somewhere?

  • Lucy replied to this.

    addens
    Hi there,

    Thank you for your feedback.

    You can follow the steps to switch to beta v1.1.6. We fixed the hand tracking issue in the new beta v1.1.6

    1. Visit SKYBOX VR Player product detail page with browser or Meta Quest mobile app. (Make sure you login to your Facebook/Meta account)
    2. Click "Version" and select "v1.1.6 Release: 1.1.6"
    3. Uninstall and reinstall SKYBOX on your Quest 3.

    Hope that helps. Feel free to contact us if you have other concerns.

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