Thank you for your feedback.
Could you please share with us(email@example.com) the logs? It would be better if you could send us a screenshot or video recording of the issue, in this way, we can clearly know what happened.
To send logs, you just need to go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).
We also want to check the logs in /Users/your username/Library/Application Support/SKYBOX/logs.
To find the "SKYBOX/logs" folder on your Mac, please:
- Open Finder.
- Click "Go" on the menu bar, and select "Go to Folder…".
- Type "~/Library/Application Support/SKYBOX" and click Go.
- Zip and send the "logs" folder to us.