Airscreen Connection Issue

lukehorrocks

Hello,

Airscreen was working fine until a week ago and now my Quest 2 cannot detect my Macbook when I search for devices. It just endlessly searches but can't detect my Mac any more.

I am running the latest app on Oculus, and using Mac Client v1.0.0

Lucy

lukehorrocks
Hello, sorry for the inconvenience! We're going to release a version of AirScreen(SKYBOX Mac Client), please try installing the new version 1.1.5 several hours later and try it again.

lukehorrocks

Ok will do - when are you planning on releasing?

Lucy

lukehorrocks
Hi there,

We've already released SKYBOX Mac Client 1.1.5. You can directly go to our website and click Mac Client to download the new version 1.1.5.

For more information about the new Client 1.1.5, you can check this post.

Besides, we recommend you to use SKYBOX beta version 1.1.5 on your Quest 2 as well. You can follow the steps to switch to beta channel.

Visit SKYBOX VR Player product detail page with browser or Meta Quest mobile app. (Make sure you login to your Facebook/Meta account)
Click "Version" and select "1.1.5 Beta Release: 1.1.5"
Uninstall and reinstall SKYBOX on your Quest 2.

lukehorrocks

Hi, I've installed the new Mac client and unfortunately the app is still stuck on "searching devices" when trying to use airscreen. I'm using an M1 macbook air and Quest 2. Everything was working fine until just over a week ago - now it can never find my mac.

Lucy

lukehorrocks
Hello,

Please make sure your Mac and Quest 2 are connected to the same Wi-Fi. Firewall, VPN and anti-virus softwares may block the connection as well, please turn them off when you use AirScreen.

If the connection issue still remains, we hope you can share with us the INFO level logs. Just go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

After knowing what went wrong, we'll help you solve it as soon as possible.

lukehorrocks

ok will send off logs now...