skybox beta server fails to find files

xAstroBoy

it fails even if i can select them from the menu, when it tries to play it is either a very broken playback or fails saying file does not exist in vr

Lucy

xAstroBoy
Hi there,

Thank you for your feedback!

Can you find the same videos on SKYBOX PC Client? After installing the Client, you need to re-add videos to the Client.

Besides, please open SKYBOX's Global Settings, click the "Reset" button to do a factory reset and see if the problem still remains.

Btw, are you using SKYBOX v1.1.4 on your Quest? You can click Global Settings and turn on Show FPS to check the version number.

xAstroBoy

Yes i am using the newest version, i tried everything you suggested

Lucy

xAstroBoy
Hello,

If the problem still remains, we hope you can share with us(contact@skybox.xyz) your logs.

You just need to go to SKYBOX's Global Settings, change the Logging Levels to "INFO", reproduce the issue, then click the BUG icon in the upper-right corner of Global Settings, and send us a bug report attached with logs(tick the "upload logs" box).

We also want to check the "logs" folder in C:\Users<Your Username>\AppData\Roaming\SKYBOX\logs.

To find the "SKYBOX" folder:

Open File Explorer/Windows Explorer.
Type "%AppData%" into the address bar and hit enter.
Navigate to the "Roaming" folder.
Click the "SKYBOX" folder.

After knowing what went wrong, we'll help you solve it ASAP.

xAstroBoy

i hope i can get the fix, this error is annoying me, at first it works, then it breaks with "file does not exist", even the thumbnails and time are not working properly

Lucy

xAstroBoy
Hi, I sent you the fixed version via email, please install the new version and see if it works. Thanks for your patience and support!

xAstroBoy

Lucy tried it, still has a few issues, check my email