Skybox Airscreen crashes the app on Oculus Quest 2

beta12

Hi, prior to the latest update, connecting to Airscreen worked fine. Now there appears to be connectivity issues that at first cause nothing to happen when clicking on a video that's located on the server, then the video starts but skipping forward causes the app to hang, lag and then crash. Network settings are good, nothing changed there and verified connectivity to the server is great (>200Mbps). Running Airscreen on Windows 11.
Note: after restarting Skybox and connecting again the windows app shows two Oculus Quest 2 devices connected (even though it's the same), so the Windows app didn't register the crash.

Lucy

beta12
Hi, thanks for your feedback!

We take the two issues seriously and we're eager to fix them.

To further investigate the issue, we hope you can share with us the logs folder(C:\Users<Your Username>\AppData\Roaming\SKYBOX\logs) and Log folder(Quest 2\Android\data\xyz.skybox.player.ovr\files\Log). Logs will record some error messages that helps us check what went wrong.

When you connect your Quest 2 to your computer through a cable, the "Quest 2" folder will appear on your computer.

After knowing the causes of the issues, we'll fix them for you as soon as possible.

Best regards,
Lucy

beta12

hi when I checked the logs it appears the drop comes due to network connectivity issues where the firewall is disabling and re-enabling the NIC. I fixed it by changing the config on the firewall side (although the app probably shouldn't crash if it loses connectivity mid-video). Thanks