Hi, Skybox VR just updated on my Oculus Quest 1 and the zoom is permanently stuck at -10. Any attempt to zoom in to zero or beyond merely returns to the same setting of -10. I'm attempting to view 180 degree SBS videos.

This is the first issue I've had with a previously brilliant app.

Please help. Thanks.

Martin Cohen

  • Lucy replied to this.

    Martycee
    Hi, we tested the zoom issue on both Quest 1 and Quest 2, but didn't reproduce it. Could you record a video capture of the issue? Maybe there're some preconditions that we missed. A video capture would help us see what happened and further investigate it.

    Besides, you can reinstall the app to see if the zoom issue is reproducible.

        19 days later

        我在更新1.1.1後的QUSET 1也是滾輪縮放距離失效，但是滾輪改調整音量卻正常，請改善！

        • Lucy replied to this.
          4 days later

          a0522a2000 你好，請點擊全域設定（⚙️）查看是否開啟了“視頻高清畫質”（Pro-HD Quality）選項。 開啟該功能後，你將無法調整VR視頻的高度和距離。 關閉後，便可正常通過手柄調整距離。

              Martycee Hi, do you still encounter the zoom issue(permanently stuck at -10) when using new update v1.1.1?

                  7 days later

                  a0522a2000
                  Please reinstall the app to see if the problem still remains. In new version 1.1.1, the zoom adjustment ranges from -9 to 9. Also, please turn off Pro-HD Quality option (in Global Settings) if you want to change the screen distance when viewing VR180 videos.

                      Write a Reply...