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Hi there,
Thanks for reaching out.
Regarding the AirScreen connection issue, could you please send us the log files so we could better check the problem?We need two log files which separately located on your PC and your VR device:
On PC
The log file is located in C:\Users[User Name]\AppData\Roaming\SKYBOX\app.lo
The 'AppData' Folder is a hidden folder and sometimes the extension is omitted and only says 'app'.
On VR device
Please follow the steps below and send us the log file so we can check the issue:
- Connect your device to PC and create a file named skybox.debug under SKYBOX folder. Ignore the file format if asked.
- Restart SKYBOX on your device.
- Try to connect the PC via AirScreen and see the error message
- Quit app and send us the log file Android/Data/xyz.skybox.player/Files/PersistentData/OutLogs.txt
As for the SMB problem, we'd like to invite you to join our beta channel. We are testing a new release in this channel and it should fix all SMB-related issues. If you are interested, please share with us a screenshot of SKYBOX in your library and your Oculus registered email at contact@skybox.xyz so we could verify your status and send you the invitation.
Hope that helps. Feel free to contact us if you need further help.
Best regards,
Lucy
